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Privacy Policy

Privacy Policy

El Jannah Privacy Policy

1. Introduction

1.1 Thank you for visiting the http://www.eljannah.com.au website (the “Website”). El Jannah Franchise Company Pty Ltd trading as El Jannah (ACN 607 919 326) and its related bodies and each of its independently owned franchisees (“El Jannah Franchisees”) (collectively referred to as “El Jannah”, “we”, “us” or “our”) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information and are committed to protecting the privacy of personal information in accordance with Australian privacy laws.

1.2 This Privacy Policy sets outs El Jannah’s approach to handling personal information and includes information on how we collect, manage and keep secure your personal information.

1.3 The scope of this Privacy Policy covers the personal information handling practices of restaurants owned by El Jannah in Australia and El Jannah Franchisees. El Jannah Franchise Company Pty Ltd does not control the use, or disclosure of, personal information and may not have access to the personal information held by El Jannah Franchisees. El Jannah Franchisees are responsible for ensuring that your personal information collected by them is handled in accordance with this Privacy Policy and Australian privacy laws.

2. What information we collect

We only collect personal information that is reasonably necessary for our business functions and activities and to supply you with our products and services.

By acquiring or using an El Jannah product or service, you consent to El Jannah collecting, storing, using, maintaining and disclosing your personal information to the extent that it is reasonably necessary for us to provide that product or service to you.

By acquiring or using an El Jannah product or service, you consent to El Jannah collecting, storing, using, maintaining and disclosing your personal information to the extent that it is reasonably necessary for us to provide that product or service to you.

With the exception of when you apply for a position with El Jannah or apply to become an El Jannah Franchisee, we will not collect sensitive information about you (which includes information about your racial or ethnic groups or political or religious beliefs) unless you have specifically consented to such collection or the collection is required by law.

3. How we collect personal information

We collect most personal information directly from you, for example, where you:

  • Purchase a product or service, either in store or online;
  • register for a loyalty card;
  • provide feedback to El Jannah or request us to contact you;
  • apply for employment or a franchise;
  • register for participation in a competition or survey;
  • participate in any available online interactive activity, such as Facebook or Instagram.

We may also collect anonymous information regarding your interests, preferences, purchasing behaviour and experience with our services, together with any additional information necessary to deliver those services and respond to your enquiries.

3. How we collect personal information

We collect most personal information directly from you, for example, where you:

  • Purchase a product or service, either in store or online;
  • register for a loyalty card;
  • provide feedback to El Jannah or request us to contact you;
  • apply for employment or a franchise;
  • register for participation in a competition or survey;
  • participate in any available online interactive activity, such as Facebook or Instagram.

We may also collect anonymous information regarding your interests, preferences, purchasing behaviour and experience with our services, together with any additional information necessary to deliver those services and respond to your enquiries.

4. What happens if we can’t collect your personal information?

If you decide not to provide certain information to Us, We may not be able to provide you with the product or service you are after.

5. Digital products and services

5.1 In some cases, we may also collect your personal information through the use of cookies. We, or our technology partners may send “cookies” to your computer or devices or use similar technologies to enhance your online experience on the Website.

5.2 “Cookies” are a small data file that is stored on your computer which allows us to monitor when you visit our Website and which pages on our Website you visit. We use cookies to personalise your visit to our Website, to analyse traffic on our Website and to track user trends, patterns and selections for authorised download and for technical reasons connected with your use of our Website.

5.3 If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. However, please note that certain areas of our Website can only be accessed in conjunction with cookies or similar devices.

5.4 We may also use “web beacons” that monitor your use of our Website. Web beacons are small strings of code that provide a method for delivering a graphic image on a web page for the purpose of transferring data, such as the IP address of the computer that downloaded the page on which the web beacon appears, the URL (Uniform Resource Locator) of the page on which the web beacons appears, the time the page containing the web beacon was viewed, the types of browser that fetched the web beacon and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, web beacons let us know whether you received and opened our email. By setting your web browser to display HTML emails as text only, you may be able to prevent the use of some web beacons.

5.5 On their own, cookies or web beacons do not contain or reveal any personal information. However, if you choose to provide us with personal information, it can be linked to the anonymous data stored in the cookies and/or web beacons.

6. How we hold personal information

We may store your personal information in hard copy or electronic form, whether at our own premises, or at facilities operated by our service providers.

7. How we use and share information

Information which We collect from you is used only for the purposes consistent with why it was provided, or where it is reasonably necessary for a directly related purpose, or where otherwise permitted by law.

Examples of how We may use your personal information include:

  • to provide products and services to you and provide you with information about them;
  • to administer and manage our products and services, including to perform identity related checks;
  • to understand the use of our products, services and digital channels and to make improvements to them;
  • to respond to particular requests from you;
  • in general, to promote and market to you our various businesses, services, products and special offers and those of our trading partners.

While We may use your information for such marketing purposes, you have a choice as to how We can communicate with you for marketing purposes. If you do not wish to receive marketing communications from us, you may opt out of receiving them by forwarding an email to enquiries@eljannah.com.au. Additionally, any email promotion message which We send to you will also contain instructions on how to unsubscribe.

If you make a request in relation to a product or service provided by or in connection with one of our suppliers it may be necessary to disclose your personal information to that entity to ensure that your request is satisfied or any issue raised is resolved. We may also outsource some of our internal functions and activities or otherwise use third party service providers to assist with some of our services (such as various IT, consulting and mailing services). In the course of doing so, we may disclose your personal information for the service provider to undertake the outsourced activity on our behalf. We will not otherwise disclose this personal information except when required to do so by law.

8. Disclosing personal information overseas

8.1 Apart from Computer servers which may be located overseas, We do not disclose your information overseas.

8.2 Where we share your personal information with such entities, we will do so in compliance with Australian privacy laws and we will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

9. Access to personal information and correction of it

11.1 You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example by mailing or emailing it to you). We may charge a reasonable administration fee to cover the costs of meeting your request. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

11.2 There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

11.3 If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.

11.4 To protect your privacy and security we will take reasonable steps to verify your identity before granting access.

10. Employment applications

9.1 Generally, the type of personal information that we collect about applicants is the information included in your application for employment, for example your name, postal address, telephone number, email address, education details, employment history and other information relating to your work experience.

11.2 In assessing your application, we may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees. We may also collect sensitive information about you such as information about your health (including anydisability) or any criminal record you may have, but only if you provide us consent to obtain such information.

11.3 We collect personal information for any one or more of the following purposes:

  • 11.3.1 Assessing you for a position with Us or one of our related entities;
  • 11.3.2 Storing your information for future employment opportunities.

If you do not provide Us with the information we request, we will be unable to do one or more of the above.

11.4 In order to assess you for a current or future position with Us, We may disclose your information to:

  • 11.4.1 Referees or previous employers;
  • 11.4.2 Recruitment agencies or agencies acting on our behalf;
  • 11.4.3 Our related entities and El Jannah Franchisees;
  • 11.4.4 Senior Employees or Managers of El Jannah stores in various locations; and
  • 11.4.5 Law enforcement agencies to verify whether you have a criminal record. We may engage third party contractors to perform services for us which involves handling personal information. Should this occur, we will take reasonable steps to prevent the contractor from using the personal information except for the purpose for which it was supplied.

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11. Franchisee Applications

11.1 Generally, the type of personal information that El Jannah Franchise Company Pty Ltd collects about franchise applicants is the information included on the Franchise Application Form for example your name, postal address, telephone number, email address, education details, residency status, employment history, financial capacity and other information relating to your qualifications and experience. Should your application be successful, El Jannah Franchise Company Pty Ltd will also obtain further information from you such as your bank account details for the purposes of monthly direct debits.

11.2 In considering your application, El Jannah Franchise Company Pty Ltd may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees. Subject to your consent, El Jannah Franchise Company Pty Ltd may also collect sensitive information about you such as information about any criminal record you may have or your credit rating.

11.3 El Jannah Franchise Company Pty Ltd collects personal information for any one or more of the following purposes:

  • 11.3.1 Assessing your application to become an El Jannah Franchisee;
  • 11.3.2 Assessing whether you are suitable to progress to each stage of El Jannah franchise recruitment process;
  • 11.3.3 Storing your information for future franchise opportunities;

11.4 If you do not provide the information requested, El Jannah Franchise Company Pty Ltd will be unable to do one or more of the above.

11.5 El Jannah Franchise Company Pty Ltd may disclose your information to:

  • 11.5.1 Referees or previous employers;
  • 11.5.2 Our related entities; and
  • 11.5.3 Senior Employees or Managers of El Jannah stores in various locations; and
  • 11.5.4 Law enforcement agencies to verify whether you have a criminal record. We may engage third party contractors to perform services for us which involves handling personal information. Should this occur, we will take reasonable steps to prevent the contractor from using the personal information except for the purpose for which it was supplied.

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12. Security

12.2 We take reasonable steps to ensure that your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. We only keep your personal information for as long as it is required for the purposes for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

12.3 As our Website is linked to the internet and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you will communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal Information or other information which you transmit to us online is transmitted at your own risk.

13. Links

Our Website may contain links to other Websites operated by third parties which may be of interest to you. We make no representations or warranties in relation to the privacy policies of any third party Website and we are not responsible for the privacy policies or the content of any third party Website. Third party Websites are responsible for informing you about their own privacy practices.

14. Franchisee Privacy Policy

A number of El Jannah stores are owned and operated by franchisees who are independent from El Jannah Franchise Company Pty Ltd. El Jannah Franchisees are required to follow this Privacy Policy.

15. Updates to this Privacy Policy

From time to time, we may revise this Privacy Policy. Any updated version of this privacy policy will be posted on our Website. Please review it regularly.